Frequently Asked Questions

Does SDW send updates during each visit?

Yes, we provide a minimum of 3 real-time texts and 3 photos/videos during each visit, sent directly to your cell phone! We always notify you when we're on the way, when we arrive, how the walk is progressing, how it went (including potty updates), and when the door is locked/house is secure. Serve Dog Wellness is renowned for our high level of communication, setting us apart from other dog walking companies in Orange County.

When does the time start for dog walking, hikes and adventure field trips?

Serve Dog Wellness begins timing as soon as we enter your home and stops it once we finish and lock up. This means that activities like leashing your dog and checking their water or food are all part of the scheduled walking time.

For apartments, the same procedures apply. However, the timer starts when we enter the lobby to account for retrieving the key from the concierge, exchanging it for our ID, taking the elevators, and so on. Regardless of where you live, we prioritize getting your dog outside promptly to maximize their outdoor time, returning home with just a minute or two to spare (unless additional tasks, like feeding lunch, are requested post-walk).

DOCC policies are designed to ensure Pet Professionals are fairly compensated for their time, including waiting for an apartment key (which typically takes just a few minutes). Our exceptional care extends beyond the walk, ensuring the home is secure and addressing situations such as a dog resisting re-entry into their crate, cleaning up accidents, refreshing the water bowl, and more.

Can you take my dog to a dog park instead of a walk?

Unfortunately, no. While we fully support and encourage dog socialization, allowing SDW dogs to interact with other unleashed dogs in either public or private dog parks poses too much of a liability.

Even though we trust and are familiar with SDW dogs, it’s the unpredictability of other dogs and their owners that prevents us from guaranteeing your dog’s safety.

Can you arrive at the exact specific time?

We work within a 2 hour time frame within your specific time. For example, if you book a walk for 10 AM, it could start anytime between 9 AM and 11 PM. This approach allows us to manage our schedule due to unforeseen delays such as traffic,or last minute cancellations. This flexibility helps ensure that all clients are served efficiently without overcommitting to specific times and disrupting the rest of the schedule.

waiver

Pet Sitting Company agrees to provide reliable, caring, and trustworthy pet care services.

Client waives and releases claims against Pet Sitting Company, except for negligence or willful misconduct.

Client must notify the company of any concerns within 24 hours of service completion.

Payment is due at or before the start of services unless otherwise agreed upon.

A $25 fee applies for returned checks plus any bank fees.

Pet Sitting Company takes precautions against sickness, injury, escape, loss, accidents, or death but is not responsible unless due to their negligence or willful misconduct.

Client ensures pets are vaccinated per local, state, and federal laws.

Veterinary Release Form directions will be followed if a pet is injured or sick.

Client is responsible for medical expenses and damages from injuries caused by their pet(s) or negligence.

Client agrees to indemnify and defend Pet Sitting Company against claims by those injured by the client’s pet(s) or negligence.

A cancellation fee of 100% applies if services are canceled with less than 24 hours' notice.

Pet Sitting Company can terminate the contract if the pet poses a danger, and will attempt to arrange alternative care or kennel placement if the client is unreachable.

Pet Sitting Company can refuse service to any client at any time.

Authorization for Pet Sitting Company to enter the client's address to perform services.

Pet Sitting Company may employ a locksmith on behalf of the client and be reimbursed for costs due to lock or key issues.

Not liable for loss or damage from a burglary or crime during the contract.

Client must secure their home before leaving; Pet Sitting Company will re-secure it after visits.

Authorization for Pet Sitting Company to use reasonable judgment in emergencies or disasters.

Not responsible for damages beyond the Pet Sitter's control.

Client provides necessary pet care equipment and supplies and authorizes reimbursement for purchases made by Pet Sitting Company.

Authorization to use pet photos for promotional purposes.

This contract allows for future service reservations without additional contracts.

Terms apply to all future services under this agreement.

OFF leash agreement.
Microchip ?
Off-leash Dog(s): Some of our Clients request off-leash activity and play for their dog(s). Client is aware and agrees that the Client’s dog(s) may be off-leash in designated dog parks and other legal-for-dogs areas (e.g. fire roads, etc.) in order to provide maximum exercise and play for Client’s dog(s). Client agrees that should the Client’s dog(s) run away or be injured during the off-leash hike and play time, neither Serve Dog Wellness LLC nor Serve Dog Wellness LLC walkers/sitters will be held liable for any damages resulting to people or other animals or to the Client’s dog(s). The exception to dogs being voluntarily off-leash under Serve Dog Wellness LLC care would be if Client initials the line below: ________I do not want my dog(s) to be off-leash at any point during the dog walk, hike or playtime.